Customer
Describes the environment, provides authorisation and technical cooperation, and approves operational changes.
Every engagement is different, but the process remains predictable. You know in advance what we will need, what you will receive and who is responsible for each step.
We agree on the rules and deliverable before work begins. Remediation, retesting and support have an agreed scope.

We want to understand your situation, environment and the decision you face. A short description is enough. Do not send credentials, code or sensitive documents at this stage.
We agree objectives, deliverables and the boundaries of the work. For testing, this means authorisation and Rules of Engagement; for technology, licences, deployment and support.
We agree a secure way to share information. We confirm contacts, authorised targets and the test environment, or a pilot group of devices.
We work within the agreed boundaries and keep you informed about important developments. A critical finding is reported according to the escalation agreement; it does not wait for the final report.
Management receives a risk summary and priorities; the technical team gets reproduction steps and recommended fixes or configuration guidance. For technologies, we clearly distinguish the product, our support and any managed service.
A retest after remediation verifies whether the original findings have been resolved. For technology, the next step may be an extended pilot or support within the agreed scope.
Describes the environment, provides authorisation and technical cooperation, and approves operational changes.
Performs the agreed professional work: testing, analysis, design, deployment or support within the proposal's scope.
Supplies the product and defines the licensing terms. Any SOC or MXDR service it offers is not an APPSEC service.
You do not need to know whether you need a test, a technology or a consultation. We will suggest a suitable next step based on your situation.